New Delhi: IndiGo has apologised to passengers after they flagged an extremely uncomfortable hour-long flight with the aircraft's air-conditioning turned off - in peak summer - due to a technical issue.
The passengers tweeted visuals of people using the aircraft's safety cards as hand fans. A perspiring flight attendant was also seen passing wet wipes frequently to the passengers.
"We deeply apologise for the inconvenience our customers experienced during your recent travel with us. We take our customers' comfort and satisfaction seriously and regret the inconvenience on IndiGo flight 6E7261 from Chandigarh to Jaipur," the airline said in a statement.
It said the aircraft's air-conditioning system was inspected after it landed in Jaipur. "Aircraft was released for subsequent flights after thorough inspections and corrections," IndiGo said in the statement.
Punjab Congress chief and MLA Amarinder Singh Raja Warring was also in the same flight. He tweeted it was "the most horrifying experience".